ZAIRYUU TERMS to C

Zairyuu Terms of Use (for Users)

Article 1 (Definitions)

The principal terms used in these Terms are defined as set out in the following items.

(1) "Service" means "Zairyuu", an AI service provided by the Company that supports foreign residents and others in all aspects of daily life in Japan (including the service as changed, where its name or contents are changed). It includes the provision of information and consultation regarding daily life, employment and residence; learning support (including the provision of study materials and practice questions for the food service Specified Skilled Worker (ii) examination and other skills and Japanese-language examinations, and the recording of learning progress); the provision of information on daily life and culture; and the support provided incidentally to the foregoing through AI (item 7).

(2) "User" means an individual who has agreed to these Terms and has begun using the Service by the method prescribed by the Company.

(3) "Affiliated Store or Company" means the store or company to which the User belongs, or which contracts with the Company in relation to the User's use of the Service.

(4) "Learning Data" means information relating to learning that is recorded or generated in the course of the User's use of the Service, including learning progress, results, answer history, weak areas and planned examination dates.

(5) "Authentication Information" means the User's email address, the authentication code issued by the Company and other information necessary for identity verification, used to log in to the Service.

(6) "Personal Information" means personal information as defined in the Act on the Protection of Personal Information (Act No. 57 of 2003; the "Personal Information Protection Act", including subsequent amendments).

(7) "AI" means the generative AI, conversational artificial intelligence and other information processing services that the Company or a third party provides and that the Company uses in order to provide the Service (including but not limited to services provided by Anthropic, OpenAI and Google), including those provided by operators located outside Japan.

(8) "Intellectual Property Rights" means copyrights (including the rights set out in Articles 27 and 28 of the Copyright Act), patent rights, utility model rights, design rights, trademark rights and other rights relating to intellectual property (including the rights to acquire such rights or to apply for their registration).

(9) "Antisocial Forces" means organised crime groups, their members, persons for whom fewer than five years have passed since they ceased to be such members, quasi-members of such groups, companies or organisations related to such groups, corporate racketeers, groups engaging in criminal activities under the pretext of social movements, crime groups specialising in intellectual crimes, and other equivalent persons.

Article 2 (Application and Amendment of These Terms)

1. These Terms apply to all matters relating to the use of the Service between the Company and the User. If you do not agree to these Terms in their entirety, you may not use the Service.

2. Where guidelines, notices or similar documents separately established by the Company in relation to the Service (the "Other Rules") exist, the Other Rules form part of these Terms. Where these Terms and the Other Rules conflict, these Terms prevail unless otherwise provided.

3. The Company may amend these Terms at its discretion where any of the following items applies.

(1) Where the amendment conforms to the general interests of Users.

(2) Where the amendment does not contradict the purpose of use of the Service and is reasonable in light of the necessity of the amendment, the appropriateness of the amended contents and other circumstances.

(3) Where the amendment is a change of name, correction of a clerical error or other change that has no substantive effect.

4. Where the Company amends these Terms, it will give advance notice of the contents of the amended Terms and of the effective date by posting them on the Company's website (https://head-liner.co.jp) or by any other method the Company deems appropriate. If a User uses the Service on or after the effective date, the User is deemed to have agreed to the amendment.

Article 3 (Registration)

1. A User may apply to use the Service by agreeing to these Terms and providing registration information by the method prescribed by the Company. Registration may be made by the User personally, or by the User's Affiliated Store or Company applying on the User's behalf with the User's consent.

2. In either case, the User personally must agree to these Terms and to the Privacy Policy (Article 9) before starting to use the Service. The Company obtains the User's own agreement to these Terms at the point at which the User logs in (Article 4). If the User's own consent is not obtained, the Service cannot be used.

3. Users shall provide true, accurate and up-to-date information when registering.

4. A minor using the Service shall do so with the consent of a person with parental authority or another statutory representative.

5. The Company may decline an application to use the Service, or cancel a registration after approving it, where any of the following items applies.

(1) Where the information provided contains falsehoods, errors or omissions

(2) Where the applicant has previously been subject to suspension of use or similar measures for breach of these Terms or for other reasons

(3) Where the Company determines that the applicant falls within, or is involved with, Antisocial Forces

(4) Where the Company otherwise determines that use is not appropriate

Article 4 (Management of Authentication Information)

1. After approval by the Affiliated Store or Company or completion of other procedures prescribed by the Company, the Company issues an authentication code to the User. The User logs in to the Service using the registered email address and the authentication code.

2. Authentication Information may be used only by the User personally, and the User shall manage it strictly and shall not disclose, lend or share it with any third party.

3. Where the Service is used with Authentication Information, the Company may deem that it was used by the User to whom that Authentication Information belongs.

4. The Company bears no liability for damage incurred by a User as a result of inadequate management of Authentication Information, errors in its use, use by a third party or similar causes, except where the Company has acted with intent or gross negligence. Where there is a risk that Authentication Information has become known to a third party, the User shall promptly notify the Company.

Article 5 (Changes to Registration Information)

Where there is a change to the User's name, email address, status of residence, period of stay, affiliated store or other registration information, the User shall promptly notify the Company of the change by the method prescribed by the Company. The Company bears no liability for any disadvantage incurred by the User as a result of failure to give such notice.

Article 6 (Contents of the Service and Absence of Warranty)

1. The Company provides the Service to Users in accordance with these Terms. The specific contents and method of provision of the Service are determined separately by the Company and may be changed from time to time.

2. The Service supports Users' daily life and learning. It does not warrant in any sense that a User will pass an examination, obtain a particular qualification or status of residence, obtain or continue employment, resolve problems in daily life, or achieve any other particular result the User may expect.

3. Study materials, explanations, answers and other information presented by AI within the Service may contain errors or may not be up to date. The Company does not warrant the accuracy, completeness, usefulness or fitness for purpose of such information. For important decisions concerning status of residence, visas, laws and regulations, administrative procedures and the like, always confirm with a public authority or a qualified professional.

4. Users shall, at their own responsibility and expense, prepare the devices, communication environment and other conditions necessary to use the Service (including agreeing to the terms of use set by the AI provider).

Article 7 (Fees)

1. Fees for the Service are determined according to the categories in the following items.

(1) Use via an Affiliated Store or Company: where the Service is provided under a contract between the User's Affiliated Store or Company and the Company, that User may use the Service free of charge. In this case the fees are borne by that Affiliated Store or Company.

(2) Direct contract with the User: where the User enters into a contract with the Company directly regarding use of the Service, the User shall pay, by the method prescribed by the Company, the fees separately set by the Company or agreed with the User, together with consumption tax and similar charges (the "Fees").

2. In the case of item 2 of the preceding paragraph, the amount of the Fees, the fee plan, the method and timing of payment and other conditions are as set out on the Service or on the Company's website, or as separately agreed with the User. The Company may revise the Fees, and will give advance notice of the revised contents and the date of application by a method the Company deems appropriate. If the User continues to use the Service on or after the date of application, the User is deemed to have agreed to the revised Fees.

3. Communication charges and other costs necessary to use the Service are borne by the User in every category.

4. Fees for the Service already provided are not refunded for any reason (except where a refund is required by law).

Article 8 (Learning Data and Sharing of Progress)

1. Learning Data is stored on servers managed by the Company (including third-party services the Company entrusts or connects with; Article 11) and is managed by the Company.

2. The User agrees that the Company may use Learning Data for the provision, operation and improvement of the Service and for learning support.

3. Where the User has an Affiliated Store or Company, the User agrees that the Company may share the User's learning progress, results and the like (including part of the Learning Data) with that Affiliated Store or Company (including its store manager and others) and with the Company's personnel. The scope, purpose and other details of such sharing are governed by the Privacy Policy and by the separate consent obtained by the Company (consent regarding provision of information). Where the User contracts directly with the Company and has no Affiliated Store or Company, the Company does not carry out sharing under this paragraph.

4. The Company may process Learning Data so that individuals cannot be identified, and use it for purposes such as improving and developing the Service and producing statistics.

Article 9 (Handling of Personal Information)

The Company handles Users' Personal Information appropriately in accordance with its Privacy Policy. Users agree to the acquisition and use of Personal Information or personal data by the Company under the Privacy Policy.

Article 10 (Intellectual Property Rights)

1. The Service, and the study materials, questions, explanations and content provided through it, together with all Intellectual Property Rights relating to them, belong to the Company or to third parties that license rights to the Company. Users may use the Service, but acquire no Intellectual Property Rights by doing so.

2. Users shall not reproduce, reprint, distribute, transmit to the public, adapt or make secondary use of the study materials, questions or content provided through the Service, or provide them to any third party, without the Company's prior written consent.

3. Users shall not attempt to reverse engineer, decompile, disassemble or otherwise analyse all or part of the Service.

Article 11 (Use of External Services and Outsourcing)

In providing the Service, the Company may entrust all or part of it to third parties, or connect with services provided by third parties (including but not limited to the generative AI services of Anthropic, OpenAI and Google and other generative AI services, and the Notion and Google services). These third parties include operators located outside Japan. In such cases, the User's information may be provided to and processed by those third parties to the extent necessary to provide the Service, and the User agrees to this. The handling of information by those third parties is also governed by the terms of use and privacy policies set by each provider.

Article 12 (Change, Suspension and Discontinuation of the Service)

1. The Company may change all or part of the contents of the Service without prior notice to Users.

2. Where system maintenance, equipment failure, a natural disaster or another unavoidable reason arises, the Company may temporarily suspend all or part of the provision of the Service without prior notice to Users.

3. The Company may discontinue the Service by notifying Users in advance by a method the Company deems appropriate. However, prior notice is not required in an emergency or other unavoidable circumstances.

4. The Company bears no liability for damage incurred by Users as a result of a change, suspension or discontinuation of the Service under this Article, except where the Company has acted with intent or gross negligence.

Article 13 (Prohibited Conduct)

In using the Service, Users shall not carry out, or cause a third party to carry out, any of the acts set out in the following items.

(1) Acts that infringe, or risk infringing, the Intellectual Property Rights, property, privacy, portrait rights or other rights of the Company or a third party

(2) Acts that cause, or risk causing, disadvantage or damage to the Company or a third party

(3) Acts contrary to public order and morals, or in violation of laws and regulations

(4) Criminal acts or acts connected with them, or acts that risk being such

(5) Acts that obstruct, or risk obstructing, the Company's business or the operation of the Service, such as placing an excessive load on the Service's servers

(6) Acts that damage the credibility of the Company or of the Service

(7) Acts of making false declarations or notifications to the Company

(8) Acts of using or providing computer viruses or other harmful programs

(9) Acts of allowing a third party to use Authentication Information, or transferring or lending the right to use the Service to a third party

(10) Acts of analysing the Service (Article 10, paragraph 3)

(11) Acts of using the Service for the purpose of developing a competing service

(12) Acts of becoming, or being involved with, Antisocial Forces

(13) Acts that directly or indirectly cause or facilitate any of the preceding items

(14) Any other act the Company determines to be inappropriate

Article 14 (Suspension of Use and Cancellation of Registration)

1. Where a User falls within any of the following items, the Company may suspend use of the Service temporarily or cancel the registration, without prior notice or demand.

(1) Where the User has breached any provision of these Terms

(2) Where the User has carried out an act falling within the prohibited conduct set out in Article 13

(3) Where it becomes clear that the registration information contains false facts

(4) Where the Company determines that the User falls within, or is involved with, Antisocial Forces

(5) Where the User does not respond to contact from the Company for a considerable period

(6) Where the Company otherwise determines that use of the Service is not appropriate

2. The Company bears no liability for damage incurred by a User as a result of measures under this Article, except where the Company has acted with intent or gross negligence.

Article 15 (Disclaimer)

1. The Company provides the Service as is. Beyond what is set out in Article 6, the Company does not warrant that the Service or the information provided through it is fit for a User's particular purpose, has the usefulness, accuracy or completeness expected, or will be provided continuously.

2. The Company bears no liability for damage arising from natural disasters, war, civil unrest, fire, power failure, failure of communication lines, suspension or specification changes of AI or other external services, or other causes not attributable to the Company.

3. The Company bears no liability for damage incurred by a User in connection with the Service, except where the Company has acted with intent or gross negligence. Even where the Company bears liability for damages towards a User (including where the User is a consumer and the Consumer Contract Act applies), the scope of compensation is limited to ordinary and direct damage actually incurred as a result of causes attributable to the Company, and does not include lost profits or other damage arising from special circumstances.

Article 16 (Exclusion of Antisocial Forces)

1. The User represents and warrants to the Company that the User does not and will not fall within Antisocial Forces.

2. The User undertakes not to carry out, whether personally or through a third party, violent demands, unreasonable demands beyond legal responsibility, threatening conduct, obstruction of business or other equivalent acts.

3. Where a User breaches either of the preceding two paragraphs, the Company may suspend use of the Service, cancel the registration or take other necessary measures without prior notice or demand.

Article 17 (Contact and Notices)

Contact and notices from the Company to Users regarding the Service are made by sending them to the email address registered by the User, by displaying them within the Service, by posting them on the Company's website, or by any other method the Company deems appropriate. A notice to an email address is deemed to have reached the User at the time it would normally arrive.

Article 18 (Severability)

Even if part of these Terms is held invalid or unenforceable by laws and regulations or by a court or similar body, the remaining provisions of these Terms remain in full force and effect.

Article 19 (Governing Law)

These Terms are governed by and construed in accordance with the laws of Japan.

Article 20 (Exclusive Jurisdiction by Agreement)

For any dispute arising out of or in connection with these Terms or the Service, the Tokyo District Court or the Tokyo Summary Court shall be the exclusive court of first instance by agreement, according to the amount in dispute.

Article 21 (Consultation)

Where a matter is not provided for in these Terms, or a doubt arises as to their interpretation, the Company and the User shall consult in good faith and seek an amicable resolution.

---

End

Enacted: 5 August 2026

Headliner合同会社